Road Safety
Nea Odos sets the promotion of road safety at the core of its philosophy and daily operation.
Customer Service
Our main concern is to make each single user feel that Nea Odos is the best possible travelling companion.
Road safety
Patrols
In order to feel safe in every single trip or journey.
The Road Safety patrols are moving 24 hours per day, 365 days per year, across the motorway and are next to each driver in case of emergency.
Traffic Management
Centers
With specialized staff and state of the art systems.
The safe and proper operation of the motorway 24X365, as well as the timely response to any incident, are achieved through the Traffic Management Centre as well as through the dedicated Tunnel Control Centre.
4-digit Emergency
Telephone Number
At the disposal of any driver in case of emergency, 24Χ365.
Each driver can call 1075 either from a cell phone or from the emergency side phones placed along the motorway in case of a serious incident.
Emergency
Phones
Throughout the entire length of the motorway as well as of the tunnels.
More than 280 emergency phones are at the disposal of each user to communicate directly and at no cost, with the Traffic Management Centre & the Tunnels Control Center.
Free Road Assistance
To immobilized Vehicles.
Aiming to their removal in a safe place, to secure the avoidance of traffic obstruction and certainly the protection of both the offending and the passing drivers.
Fast Pass -
ACM
Modern toll payment services for faster transactions!
Fast Pass is called the electronic toll payment service, via transponder which provided free of charge. Furthermore, Automatic Toll Payment Machines (ACMs) are installed and operating in each toll station, accepting both coins and banknotes.
M.S.S.
9 Motorist Service Stations across our motorways.
The M.S.S are offering 24 hours per day catering and refueling services, while during the working days and hours are offering also additional commercial and other services.
Customer Service
At your disposal is the Customer Service, via phone at 2295026900(A.Th.E. section) or 2641306306(Ionia Odos section) and via email at customercare@neaodos.gr
For any comment, question or clarification but also for suggestions contributing to the continuous improvement of our services.
Professional Drivers
With a new, upgraded system for issuing entrance notifications.
A special system for issuing Entrance Forms for Overweight/Oversized Vehicles and Construction Machinery in the motorway is now at the disposal of the professional users.
